Permit Center Customer Satisfaction Survey

We are looking for ways to improve our service.

The Newport Beach Permit Center has been designed with you in mind, and we are continuously looking at ways to improve our service to you. Since you are the best judge, we are hoping that you will take just a few moments to tell us about your visit. If you were pleased with our service, let us know. If you feel our service needs improvement, we want to know that too. If something went wrong, one of us will personally review your comments and follow up with you. 

Thank you so much for taking the time to help us improve the Permit Center and the services we provide you!

Seimone Jurjis, Community Development Director
Dave Webb, Public Works Director
Jeff Boyles, Fire Chief

 

1

What is your name and project address? (Optional)

What is your name and project address? (Optional)

Name:

Project Address:

2

What service did you receive? (Check all that apply)

What service did you receive? (Check all that apply)

Building Permit / Inspection	Building Plan Check
Code Enforcement Question	Encroachment Permit
Fire Field Inspection	Fire Plan Check
Other Permit	Planning
Public Works	General Question

3

How would you rate the quality of our service?

How would you rate the quality of our service?

Excellent

Very Good

Satisfactory

Needs Improvement

4

Were you treated courteously by our Permit Center Team?

Were you treated courteously by our Permit Center Team?

Excellent

Very Good

Satisfactory

Needs Improvement

5

Was your request handled in a reasonable amount of time?

Was your request handled in a reasonable amount of time?

Excellent

Very Good

Satisfactory

Needs Improvement

6

Did our staff take the time to answer all of your questions, or refer you to someone who could?

Did our staff take the time to answer all of your questions, or refer you to someone who could?

Excellent

Very Good

Satisfactory

Needs Improvement

7

Date of your visit to the Permit Center:

Date of Visit to Permit Center

8

Comments:

Comments:

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