Help Us Improve: Online Services Survey

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Help Us Improve: Online Services Survey

Thank you for using our online services. Your experience matters to us. We strive to provide the same platinum-level service online that our customers have come to expect when visiting our public counter in person. To help us continue improving, we invite you to take a few moments to complete this short survey about your recent online experience.

 

Your feedback will help us better understand what is working well and where we can improve to make our online services more convenient, efficient, and customer-friendly.

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Contact Information (Optional)

Contact Information (Optional)

Name:

Email Address:

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Finding and Navigating the CiViC Online Permit Portal

 

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The CiViC Online Permit Portal was easy to find.

The CiViC Online Permit Portal was easy to find.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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The CiViC Online Permit Portal was easy to Navigate to find the permit you need.

The CiViC Online Permit Portal was easy to Navigate to find the permit you need.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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Comments:

Comments:Type Here

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Applying for Plan Check / Permitting

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Your initial plan check application, including interactions with staff via email and phone was a smooth process.

Your initial plan check application, including interactions with staff via email and phone was a smooth process.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

9

The resubmittal process was easy and intuitive.

The resubmittal process was easy and intuitive.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

10

The permit approval and issuance was easy to understand.

The permit approval and issuance was easy to understand.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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Comments:

Comments:

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Post Approval Useability

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I was able to find and pay my outstanding invoices easily.

I was able to find and pay my outstanding invoices easily.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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My revision was easy to find on the site and was responded to in timely manner.

My revision was easy to find on the site and was responded to in timely manner.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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My inspection was easy to find and schedule. 

My inspection was easy to find and schedule.

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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Comments:

Comments:

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General Customer Service

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Did we respond with your technical issue in a timely fashion? 

Did we respond with your technical issue in a timely fashion?

1 = Strongly Disagree

2 = Disagree

3 = Neither Agree nor Disagree

4 = Agree

5 = Strongly Agree

N/A

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Comments:

Comments:

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